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General Service Issues - Click
question for answer
Account Issues
Technical Questions
Q: Are there any setup fees?
A: No, Appalachian Technologies has no additional or hidden
fees with our Internet Service.
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Q: Are there any contracts?
A: No, you may cancel your service at anytime.
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Q: What is Filtered Internet Service?
A: The Filtered option on our Internet Service gives our
customers with families and younger children a way of controlling
the content accessible on the Internet. Appalachian Technologies
will greatly minimize access to pornographic, satanic, and
hate group materials that consume a large portion of the
Internet. For our corporate and academic customers, filtering
provides a way of enforcing your organizations Internet
Usage Policy and thereby using the Internet for productive
and educational tool. With filtered service from Appalachian
Technologies, it is impossible to circumvent filtering at
the users end. |top|
Q: Does your filtered service eliminate
all pornographic, satanic, and hate group sites?
A: While our filtered service does eliminate an overwhelming
majority of the pornographic, satanic, and hate group content
out on the web, it however is impossible to eliminate all
of it. Our service is aimed at removing the possibility
of inadvertently coming across such material and greatly
reduced the ability of access of material when actively
looking for it. As new sites are created, Appalachian Technologies
updates our Filtered Internet Service daily to keep pace.
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Q: Will I receive any busy signals?
A: You should rarely, if at all, receive busy signals with
Appalachian Technologies. We pride ourselves on not overselling
our resources and we are constantly planning for future
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Q: What is your modem-to-user ratio?
A: Appalachian Technologies maintains an 1-to-8 modem-to-user
ratio meaning that for ever 8 users signed up, there is
one dedicated phone line and modem.
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Q: Can I access your service anywhere?
A: Currently Appalachian Technologies only services the
local area with dial up connections. As we plan for growth,
Appalachian Technologies will be reaching outward with our
service. You can however check your Apptech e-mail from
anywhere with our web
based e-mail.
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Q: What are your technical support hours?
A: An Apptech technician will be available for support during
our office hours, you will not be passed along to an automated
response or voicemail. Outside of office hours, you may
submit an e-mail or call 828.262.5598 and
leave a message in our technical support mailbox. A technician
will respond to your request the next business day.
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Q: Will I ever be disconnected by Appalachian
Technologies?
A: Appalachian Technologies Internet Service Plans are not
intended to be dedicated connections to the Internet. Dedicated
access plans are available at an additional rate. You will
only be disconnected by Appalachian Technologies
for a breech of our Appropriate Use Policy
or our Service Agreement.
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Q: What will my e-mail address be?
A: <username>@apptechnc.net where <username>
will be your chosen username.
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Q: Do I need any special software?
A: No, our systems are designed to work on software which
many people already have. However, customers running versions
of Microsoft Windows prior to Windows 95 and Mac customers
with MacOS prior to 7.5.1 will need some additional Internet
software to gain connectivity.
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Q: Do I need a special modem to connect?
Does Apptech support V.90?
A: No, just about any brand of analog modem will do. Appalachian
Technologies dial up access supports the V.90 ITU standard
as well as X2 and K56Flex technologies.
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Q: Do you offer shell accounts?
A: No, we do not offer shell access.
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Q: Do you offer static IPs?
A: Static IPs are available at an additional rate. Please
call for details.
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Q: How long does it take before my account
is active?
A: Your account will be available for use almost instantaneously.
There is a 5-10min delay once you sign-up for your account
to process. |top|
Q: Can I use my account on multiple
computers?
A: Yes, your account may be setup on multiple computers,
however, only one instance of your account is allowed online
at a time. |top|
Q: How do I change my password?
A: You may change your password
in the members section of our web page.
For assistance, feel free to contact us.
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Q: I've forgotten my password, what
do I do?
A: Contact
us during our office hours, we will be glad to
change it for you.
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Q: How do I add additional e-mail accounts?
A: Additional e-mail accounts can be set up from our members
section. For assistance, feel free to
contact us.
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Q: I have billing questions, who can
I contact?
A: Billing questions can be answered by calling our office
during business hours or you may send an e-mail to billing@apptechnc.net.
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Q: How much e-mail am I allowed to receive?
A: Each user is allowed 2 Mb for storage of e-mail at any
one time. You may however receive an infinite amount of
e-mail.
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Q: How come I don't connect at 56k with
my 56k modem?
A: Though current modems support the ability of connecting
at up to 56kbps, the FCC currently regulates analog connections
to a maximum of 53kbps. Additionally, high speed modems
are very sensitive to interference. The quality of your
phone line will have a great deal to do with the maximum
speed you can connect at.
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